Privacy Policy

Pacific Vista Hotel is committed to protecting the privacy of our guests and website visitors and recognizes the importance of handling personal data responsibly. This Privacy Policy explains the categories of personal information we collect, how we use and safeguard that information, and the choices available to you. This policy reflects our practices as of 2026 and applies to data collected through our website, reservation systems, and associated services.

Information We Collect

We collect personal information necessary to provide hospitality services, including name, contact details, date of birth where required, payment and billing information, reservation details, loyalty program data, and preferences for accommodations and services. We may also collect information related to spa treatments, dietary requirements, and special requests when provided voluntarily to ensure a safe and personalized guest experience. Technical data such as IP addresses, device information, and cookies are collected to operate the website and improve performance. For safety and security, we also maintain limited CCTV and access logs in public areas in accordance with applicable law.

Use of Data

We use personal data to help reservations, process payments, confirm bookings, manage guest services, and provide personalized recommendations for dining, spa services, and elegant evening leisure events in our entertainment spaces. Data is also used to communicate important information about reservations, changes to services, promotions when you have given consent, and to respond to inquiries and feedback. We process information to detect and prevent fraud, to meet legal and regulatory obligations, and to improve the quality and safety of our facilities and online experience. Aggregated and anonymized data may be used for business analytics and marketing insights without identifying individual guests.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with our legal, tax, and accounting obligations. Retention periods are determined based on the nature of the data, the purposes for which it was collected, and applicable statutory limitation periods. When personal data is no longer required, we securely delete or anonymize it in accordance with our retention schedules and legal requirements.

Transfer of Data

To operate our services we may transfer personal data to service providers and partners located in other jurisdictions, including cloud hosting, payment processors, and reservation platforms. Where transfers occur, we implement appropriate safeguards such as contractual data protection clauses, confidentiality requirements, and technical security measures to protect your information. Transfers are conducted in compliance with applicable Chilean data protection requirements and other relevant laws.

Security of Data

We maintain technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, or disclosure, including encryption during transmission, access controls, and staff training on data protection. Our security practices are reviewed regularly and adjusted as necessary to address evolving risks and threats. No security system is impenetrable, and while we strive to protect your data, we cannot guarantee absolute security under all circumstances.

Your Rights

Subject to applicable law, you have rights to access, correct, update, or delete personal data we hold about you, and to request restriction of or objection to certain processing activities. You may withdraw consent for processing at any time where processing is based on consent, and you may request portability of data in a commonly used, machine-readable format when applicable. To exercise your rights, please contact us using the contact details provided on our website and we will respond within the timeframes required by law. If you believe your rights have been violated, you may lodge a complaint with the competent Chilean data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations, and any significant changes will be communicated through our website or by direct notice where appropriate. The current version of the policy is effective as of 2026 and will be posted on our website with the date of the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

Email: [email protected]

Address: Av. Vitacura 222, Santiago 7542288